At Chapel, we are committed to your satisfaction with our candles. If you need to request a refund, please take note of the following:

Refund Eligibility:

• You may request a refund if our candles are defective or arrive damaged.

Return Shipping Costs:

• Please be aware that customers are responsible for covering the return shipping costs.

Refund Request:

• Contact our customer support team within 14 days of your order
• Provide your name, order/invoice number, and details about the issue.
• The candle must be un-used

Refund Process:

• We will review your request within 5-7 business days.
• Once approved, refunds will be processed to your original payment method.

Thank you for choosing Chapel Candle. Your satisfaction is important to us.

We want to make your shopping experience as smooth as possible. Here's a brief overview of our shipping policy:

Order Processing Time:

• Most orders are processed and shipped within 2 business days.
• Business days are Monday - Friday

Shipping Timeframes:

• Standard shipping takes 3 to 5 business days.

For detailed information on returns and refunds, please refer to our Return Policy.

Chapel candles can burn for up to 45 hours if you look after them, here is some advice...

First Burn Matters: Allow the candle to burn long enough for the wax to melt to the edges of the container. This sets the "memory" of the wax and prevents tunneling in subsequent burns.

Trim the Wick: Before each use, trim the wick to approximately 1/4 inch to prevent excessive smoke and ensure an even, clean burn.

Keep It Level: Always place the candle on a flat, heat-resistant surface to ensure an even burn.

Burn Responsibly: Never leave a burning candle unattended. Keep candles out of the reach of children and pets.

Avoid Drafts: Drafts can cause uneven burning and excessive smoking. Keep candles away from open windows, fans, and air vents.

Safety First: Use a candle snuffer or the lid to extinguish the flame rather than blowing it out to minimize smoke and prevent wax splatter.

Reuse or Recycle: After enjoying your candle, consider repurposing the container or recycling it responsibly.